Our Customers have questions, we have answers. Below are the most frequently asked questions, so everybody benefits.
If you have a question not listed below, send us an email to firstname.lastname@example.org )
Where are these made?
Each one is cast, drilled, assembled, and shipped by hand in Ottawa, Canada.
We live in an area with extreme hot and cold weather. How long does the adhesive last?
We have the T-Pull installed on an exterior door with only the supplied adhesive in Canadian climate (-40C to- +40C) since 2015 and it is still being used everyday.
Do we need screws?
The screws are supplied as extra support for heavy wood or metal exterior doors. The idea behind not using screws is for ease of use and so far, we have not had to use screws for any installation. Metal or wood, interior or exterior.
How are they installed?
Short answer is: Peel and stick.
Take a look at the installation manual for details.
Do they come in different colors?
Not yet. Although possibly in the future. If you do require a different color, send us a message and we will check our suppliers for material availability.
What is the warranty?
Warranty is one year from purchase date.
Regardless, if you have any problem with the T-Pull, at any time send us a message and we will do what we can to get you back to using the T-Pull as soon as possible.